Guest Experience Agent (Expert)

Job description

The Westin Perth is looking for our next Guest Service Expert

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

 

Our Brand

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

 

Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. 

 

Guest Experience Expert:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Your duties will include:

·  The check in and check out of hotel guests
·  Maintaining guest accounts
·  Taking reservations when required
·  Assisting with all guest enquiries and directing internal and external phone calls.
·  Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
·  Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
·  May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
·  Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
·  You will have to rotate to cover some of our overnight shifts

 

Skills & Experience:

Your skills and experience will include:

·  Competent with Word, Excel, PowerPoint and software packages
·  Competent with OPERA Software or similar
·  Passion for delivering energetic customer service
·  Positive attitude and an electric personality
·  Articulate and confident in English language
·  To have ability to smile on the phone
·  Passionate about a career in hospitality management

 

What you will enjoy 

Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

·  Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
·  Travel & stay benefits including eligibility into our Bonvoy loyalty program
·  Incentive, recognition, and wellbeing programs
·  Excellent career growth and learning opportunities
·  Access to Employee Assistance Programs

 

The ideal candidate has a full time availability but Part Time may be considered.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.