Guest Arrival Expert (Door Person)

Job description

POSITION SUMMARY

Door Person

Greet and open doors, assist guests/visitors entering, and leaving property.

Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Communicate parking procedures to guests/visitors.

·  Excellent customer service skills.
·  Excellent verbal communications skills in English.
·  Knowledgeable about all the hotel services, amenities and hours of operation.
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
·  Flexible with keeping Lobby area up to hotel standards.  
·  Stand or walk for an extended period or for an entire work shift.

First impressions are everything. When guests arrive at our hotel, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a fond farewell and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. The doorman makes guest interactions feel like part of the experience, whether addressing guest requests, or sharing the highlights of the local area.

Door person will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work. Doing all these things well (and other reasonable job duties as requested) is critical for the Door person to get it right for our guests and our property each and every time.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.