Groups & Meeting Planner - Franchised

Job description

Job Number 24130262
Job Category Reservations
Location Courtyard Glasgow SEC, 16 Stobcross Road, Glasgow, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Hotel Co 51. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

WHO?

The Groups & Meeting Planner is a confident, organised, detailed orientated support for our Hotels and fantastic brands Moxy, AC by Marriott, Courtyard and Residence Inn team and is a buzzy point of contact between customers and hotels, this role is key to the success of the company.

We are looking for groups & events planner to support our hotels located in United Kingdom.

WHAT?

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.  Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale. Works with Revenue Management on ensuring the Group ceiling is maximised, manages client expectations when requests for more rooms are made  in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.

YOUR ROLE!

Manages the operational preparation for all group bookings, including guest deposits, Invoicing, room blocks, rooming list, cut-off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs
Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list)
Broad understanding of facility management including ability to manage guest room and meeting space inventories
Knowledge of overall hotel operations as they affect each hotel for which they are planning events
Produces Banqueting Event Orders
Maintains organised, accurate files on each group account and monitors of the course of action for each account daily
Manages commission requests and posts Marriott Bonvoy points
Provides various updates to Group Sales Leader and communications to Sales, and Revenue Management
Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Hotel Capt. GM, assistants, Crew Leaders as relevant Revenue Management, and Accounting
Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry
Attends virtually any pre-event meetings as relevant, Bill Reviews and hotel visits for familiarisation.
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations
Supporting on forecasts for group sleeping rooms and event revenue for assigned groups

Maintaining Focus!

Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs
Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Services customers to grow share of the account
Performs other duties, as assigned, to meet business needs

Who are you?

Expected Contributions

Check accuracy of documents and data for sharing
A focus on detail is an important trait
Express yourself, but be clear in written and verbal communications
Have a positive, open mind, and approach all tasks this way
Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results
Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
Maintain confidentiality of proprietary materials and information

Skills!

Top Communication ability
A whizz with Opera Express and Opera Sales & Catering
Hot on Microsoft Office applications particularly Excel (got to love those spreadsheets!), Word (the best for proposals!), PowerPoint (your presentations pop!) and Outlook (you use all the tools!)
Curious and quick on new online tools that improve speed and efficiency of Rooming lists
Strong organisational skills

The Future for you

This role is an great way to progress into reactive and proactive sales roles or into operations within a growing, ambitious company
Training and support is available through Marriott developments and internal 1:1 with your line manager
Fully supportive sales culture within the whole team – lots of high level talent to reach out to and learn skills from

What do you know?

High School diploma or equivalent required
Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest facing Services
Fluent command in English.

This company is an equal opportunity employer.