Groups Coordinator

Job description

Why join the Heathrow/Windsor Marriott?

Travel just 15 minutes beyond Heathrow International Airport and you'll find yourself at the Heathrow/Windsor Marriott Hotel. An exceptional hotel near Heathrow and Windsor, it extends an exciting blend of comfort, convenience and responsive service and an ideal location near Legoland, Chessington, Thorpe Park, Royal Windsor and Ascot Racecourse. The hotel boasts easy access to London, as well as smartly designed and comfortable guest rooms. Throughout this hotel, the amenities make any stay a brilliant and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also an indoor pool, steam room and extensive fitness facilities with state-of-the-art equipment.

However, what really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the best hospitality company in the world.

Why don't you also visit our website http://www.heathrowwindsormarriott.co.uk/ , join us on Facebook https://www.facebook.com/HeathrowWindsorMarriottHotel , follow us on Twitter at https://twitter.com/HWMarriott or visit our LinkedIn profile http://www.linkedin.com/company/heathrow-windsor-marriott-hotel .

Rewards for work, benefits for your lifestyle

You'll be supported in and out of the workplace through:
· Discounts on hotel rooms, gift shop items, food and beverage
· Use of our Leisure Club facilities
· Meals on duty + uniform
· Cycle to work scheme
· Learning and development opportunities
· Recognition programs
· Wellbeing programs
· Encouraging management
· Team-spirited colleagues
and many, many more…

Desired profile

Qualifications :

We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

What we're looking for
·  Great conversational skills and teamwork-oriented
·  Positive outlook and outgoing personality
·  Previous experience is a big plus!
What you'll be doing
·  Update information board on a regular basis to inform employees of important events.
·  Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
·  Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
·  Enter, retrieve, reconcile, and verify information in software involved in the sales process.
·  Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
·  Promote awareness of brand image internally and externally.
·  Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
·  Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
·  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
·  Report accidents, injuries, and unsafe work conditions to manager. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.