General Manager's office secretary

Job description

Job Number 24014789
Job Category Administrative
Location Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.

 

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Position Summary

·  Assist the Personal Assistant to the General Manager in admin-related duties.
·  Address guests' service needs in a professional, positive, and timely manner.
·  Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
·  Answer telephones using appropriate etiquette.
·  Create and maintain computer and paper-based filing and organization systems for records, reports, documents, etc.
·  Perform other reasonable job duties as requested by Manager.
·  Support all co-workers and treat them with dignity and respect.
·  Maintain confidentiality of proprietary materials and information.
·  Protect the privacy and security of guests and coworkers.
·  Follow company and department policies and procedures.

Skills required:

·  Time Management
·  Attention to detail

Knowledge Base

·  Excellent English and Arabic languages proficiency
·  Excellent Microsoft Office User

Education