General Manager - Franchised

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Benson's Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

General Manager POSITION SUMMARY
Plan, direct, and coordinate the Guest Services, Housekeeping and Engineering departments of the property to maximize the mission of the hotel of "pleasing customers at a profit". To operate the hotel in a professional manner while achieving the annual objectives and contributing to the local community in a highly visible mean.

KEY AREAS OF RESPONSIBILITY and DUTIES
Assures that individual departments understand the established corporate objectives by training and documenting to be reviewed on at least a monthly basis. These will include but not be limited to cost of sales, guest scores, labor costs, employee turnover, employee accidents, guest incidents, and overall profitability.
Achieves agreed upon and approved annual objectives by effectively managing with best business practices throughout all departments and by properly delegating assigned tasks to trained and qualified staff.
Assure hotel operational policies and procedures are known, understood, properly interpreted, and administered by all direct reports to the General Manager.
Assist the Accounting and Sales in preparing of annual operations budget and capital.
Ensures compliance to the administrative requirements of the property by submitting in a timely manner all employee reviews, accidents reports, payroll information, purchase orders, approved invoices, deposits, customer complaints, inventory counts, etc.
Assures that all hotel departments operate in a productive, efficient manner supporting our mission statement of "pleasing customers at a profit". Continuously seek improvements and cost reductions by following the 5-5 Program of interviewing 5 guests per day and inspecting 5 rooms per day to maintain constant contact with the operations.
Communicate the overall objectives and results with staff by inspecting their work and giving daily feedback for immediate improvements.
Practice "MBWA " by walking around the entire property daily documenting observations of cleanliness, productivity, staff and guest interests, and report to your management Staff.
Obtain agreed upon customer rankings within the Marriott system.
Maintain a safe and efficient property by conducting formal and complete property inspection.
Provide excellent quality food and beverage products per brand standards for breakfast bar and other miscellaneous serving opportunities. Immediate action to be taken to maintain results within established financial targets and budgets.
Improve room and outlet sales by working with sales department to manage programs and promotions.
Assure that professional supervisory and human resource practices are followed throughout all departments by mandating attendance at training opportunities and by requiring adherence to the employee handbook, policy and procedures.
Assure that all employees are aware of their responsibilities by reviewing and confirming current job descriptions, objectives, and procedures.
Ensure appropriate performance standards are being met by employees by performing scheduled performance appraisals according to procedure.
Establish annual training objectives for all departments.
Consistently manage and enforce existing corporate policies and procedures by understanding and communicating these to all employees in solving issues.
Communicate timely directions to direct reports by holding daily standup meetings and weekly staff meetings to review operations, opportunities and forecasts.
Assure commitment to Total Quality Management practices by utilizing QA programs and meetings to address problem areas or areas of opportunity.
Be visible in the local community by participating in civic, professional, service and school organizations which benefit our community. Practice relationship marketing by taking advantage of every opportunity to meet people and make friends within our market area.

Leads by example in areas of teamwork, following of policy & procedure, relationships with peers and subordinates and professional management practices.

 
QUALIFICATIONS

Education: 4 Year Degree in Hospitality Management or Business Administration and at least 3-5 years of hands-on experience in Property Management.

Required Knowledge: Knowledge of principles and procedures for Customer Service, P&L, Food and Beverage and Housekeeping management, ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.

Work Environment: General office and property environment.

Physical Activities: Lots of time walking around the hotel where exposure to the outside or standing or walking for long periods may be required. Requires manual dexterity in the manipulation of keyboards, money and paperwork, etc.

This company is an equal opportunity employer.

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