General Manager - Franchised

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Kinseth Hospitality Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Reports To: Regional Director of Sales

Properties: Fairfield Inn & Suites, Stroudsburg | Residence Inn, Wilkes Barr

Summary:

Implements and directs the property's sales activities in accordance with the Marketing Plan and assigned market segment; coordinates with other departments the service activities related to the sales function to maximize customer satisfaction and overall profitability.

Essential Functions:

• Implements the sales activities within all market segments to achieve budgeted goals:

• Assists in the development of annual sales goals.

• Recommends and takes appropriate action to maximize sales during high and low season

• Assists in the preparation of the budget and ensures assigned area operates within cost constraints.

• Maintains effective plan of correspondence.

• Prepares reports, as requested, to develop a more informative database for improved management decision[1]making and critical evaluation of work activities.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.

• Solicits, evaluates, sells, and confirms business to meet overall assigned market segment's budgeted sales and

profit margin:

• Qualifies prospective leads as to profitability.

• Develops data and recommends programs to meet at client's needs.

• Negotiates with client to achieve maximum profit while satisfying client needs.

• Contacts guests in-house to promote goodwill and foster additional business, repeat bookings, and referrals.

• Follows up on progress of groups booked, such as room night pick up, rooming lists and cut-off dates, with the front office management to ensure maximum occupancy daily.

• Coordinates with various departments the activities related to booked business to ensure customer satisfaction

and property profit:

• Reviews sales work file of assigned accounts to maintain a proper flow of information within the hotel.

• Conducts and/or attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, productivity, and efficiency.

• Assists in developing and executes projects for assigned market areas as stated in the hotel Marketing Plan to increase sales volume and profitability:

• Analyzes sales statistics to recommend policy.

• Conducts market analysis to determine client needs, occupancy potential, rates desired, etc.

• Develops/executes package plans, special sales activities, promotions, public relations activities and materials,

advertising, etc.

• Enhances the property's community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability.

• Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image to achieve objectives, public recognition, and acceptance.

• Participates in solving problems with other departments as required related to business booked on the property:

• Solve problems of guest room function space conflicts.

• Salvaging of accounts which threaten cancellation.

Education & Experience:

• Proven financial knowledge required.

• Marriott Experience Preferred.

• Proficient in Microsoft Office and Sales related computer programs required.

• Minimum of 3 years in Hospitality Sales and Marketing.

• Minimum of 3 hospitality related work experience preferred.

• Valid Driver’s License from appropriate state

• Previous experience in drafting and completing executive plans.

• Proven record of meeting or exceeding sales goals.

Physical Requirements:

• Ability to stand for long hours at a time.

• Long hours sometimes required, including some nights and weekends.

• Medium Work – Exerting up to 50 pounds of force occasionally, and /or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Required Skills:

• Good communication skills, verbal and written

• Possess computer skills, including, but not limited to use of Microsoft Word, Excel, and Outlook

• Attention to detail

• Planning and organizational ability

This company is an equal opportunity employer.

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