General Manager - Franchised

Job description

Job Number 24082390
Job Category Property Leadership
Location SpringHill Suites Kanab, 625 E 200 S, Kanab, Utah, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, A&B Hotel Management Investment. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Job Summary

 

Managing Property Operations

·  Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
·  Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
·  Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
·  Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
·  Prepares for QA audits (i.e., daily and pre-visit activities).
·  Review sand follows-up on property GSS scores and comments.
·  Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
·  Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
·  Manages the implementation of major brand standards.
·  Delegates responsibilities for operations and projects to appropriate level of associate.
·  Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
·  Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
·  Updates and communicates profit forecasts to associates/managers.
·  Initiates action to support property revenue and profitability goals.
·  Understands how food and beverage product variability can affect profitability.
·  Reviews and signs off on invoices.
·  Consolidates reports needed for period-end review.
·  Reviews property performance on period basis with Regional Director.
·  Ensures compliance with Avendra.
·  Managing and conducting Human Resource activities
·  Leads associates through property changes, and help them transition into new property roles.
·  Understands the performance expectations for all positions within the property (e.g., front desk associate, Housekeeping associate, etc).
·  Conducts day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
·  Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
·  Cascades/Delivers training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot, etc.).
·  Facilitates cross training to support associate professional growth and operational excellence.
·  Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
·  Monitors local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals.
·  Conducts performance review process for associates (including GXP, Guest Voice, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.).
·  Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs.
·  Actively recruits and hires qualified associates.

 

Education and Experience

·  2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

·  4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

 

Benefits

·  The salary range for this position is $60,000.00 annually. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
·  The compensation and benefits information are provided as of the date of this posting. Management reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

This company is an equal opportunity employer.