General Manager for The Pickled Hen Gastro Pub

Job description

The Pickled Hen is Marylebone's newest vibrant contemporary pub.

Situated in the heart of Marylebone at 134 George Street, the pub offers a cosy, welcoming, approachable and homely atmosphere for local residents and visitors to this eclectic area.

The pub offers a casual but inviting atmosphere with a mix of dining chairs and banquettes . Although separate, overall the dining and Lounge and Bar is like a family, drawing together as one cohesive space

The Pickled Hen is an authentic Gastro Pub & Grill, built around a feature bar, serving seasonal British classics and a great quality beverage offer.

Ambience: Team feels like they own the place, proud of their environment (cool, knowledgeable & welcoming)

Food & Bev: Great all-day local food offer (Authentic, Seasonal and approachable)

Design: Compelling design with a strong independent feel (engaging, declinational & multi-functional)

Desired profile

Qualifications :

JOB SUMMARY

Being the Pickled Hen General Manager is more of a way of life than a job. That's not to say it's easy, because it's not. You'll probably be on your feet from dawn to dusk, but it'll be rewarding, sociable and challenging.

We are on the lookout for a personality driven and energetic General Manager to join this exciting opportunity of driving this concept of the Marriott International's culinary world.

You will be involved in all aspects of the day to day running of the restaurant, an extrovert and hands on approach is a key to success. Experience within a similar role is important and ideally from a branded, gastro environment, you will need to show leadership, ambition and an ability to drive and motivate your team on a day to day basis.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

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Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

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Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

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Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

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Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

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Encourages and builds mutual trust, respect, and cooperation among team members.

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Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

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Develops specific goals and plans to prioritize, organize, and accomplish your work.

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Ensures and maintains the productivity level of employees.

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Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

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Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

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Ensures compliance with all applicable laws and regulations.

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Ensures compliance with food handling and sanitation standards.

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Ensure compliance with the Marriott Internal standards including systems, communication and standards.

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Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

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Establishes guidelines so employees understand expectations and parameters.

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Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

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Provides services that are above and beyond for customer satisfaction and retention.

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Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

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Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

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Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

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Empowers employees to provide excellent customer service.

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Handles guest problems and complaints.

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Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

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Ensures corrective action is taken to continuously improve service results.

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Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

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Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

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Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

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teaches or instructs others.

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Ensures employees are treated fairly and equitably. Strives to improve employee retention.

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Ensures employees receive on-going training to understand guest expectations.

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Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

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Strives to improve service performance.

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Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

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Provides information to supervisors, co-workers, and subordinates by telephone, in written form

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Recognizes good quality products and presentations.

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Supervises daily shift operations.

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Oversees the financial aspects of the department including purchasing and payment of invoices.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.