General Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Lead the Charge at the Residence Inn Boston Downtown South End!
Inspire. Innovate. Elevate Hospitality with Colwen Hotels

Are you a bold, high-energy hotel leader who loves being at the center of it all? Do you believe world-class hospitality starts with a motivated team and ends with unforgettable guest moments? If so, the Residence Inn Boston Downtown South End — part of the award-winning Colwen Hotels family — is looking for you as our next  Hotel General Manager!

Right in the heart of Boston’s vibrant South End, we need a hands-on leader ready to roll up their sleeves, ignite passion in a talented team, and deliver standout guest experiences every single day. From front desk greetings to behind-the-scenes strategy, you’ll be everywhere it matters, shaping success in one of Boston’s most exciting neighborhoods.

Why Choose Colwen Hotels?

At Colwen, we do more than manage hotels — we empower people, spark innovation, and grow communities. With 40+ properties across 10 states, our culture is built on authenticity, creativity, and genuine care. Expect real career pathways, a collaborative atmosphere, and benefits designed to help you thrive.

What You’ll Own & Drive:

·  Oversee all hotel operations with passion and precision — Front Office, Housekeeping, F&B, Maintenance, and Sale
·  Set ambitious business plans and lead your team to exceed them
·  Champion revenue strategies and creative marketing initiatives
·  Build local partnerships to strengthen our community presence
·  Mentor and develop a high-performing team that loves what they doCultivate a culture of recognition, accountability, and guest-first servic
·  Keep a sharp eye on financial integrity and operational excellence
·  Live and breathe Colwen and Marriott brand standards every day

About You:

·  3+ years as a Hotel General Manager (Marriott brand experience a big plus! 
·  Confident leading teams, shaping strategy, and inspiring performance
·  Service-focused and driven by delivering exceptional guest experiences 
·  Excellent communicator and relationship builder
·  Organized, proactive, and results-focused 
·  Prefer being on the floor, connecting with your team and guests — not just behind a desk

What You’ll Enjoy:

·  Medical, Dental & Vision coverage + Company-Funded HRA
·  Paid time off & Flexible Spending Accounts
·  401(k) with Employer Match – Traditional & Roth options
·  Exclusive hotel travel discounts for you and your loved ones 
·  Retail, entertainment, and lifestyle perks
·  Training, development, and genuine opportunities to advance 
·  A dynamic, supportive, and people-first culture where your leadership makes a difference

This company is an equal opportunity employer.

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