General Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Avalon Hotel Group, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The General Manager is well-spoken and well-regarded ambassador whom carries a strong vision for their hotel. 
He or she is charged with responsibility for all aspects of smooth operations for their property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as management company and brand standards. The General Manager will establish priorities and lead key operational initiatives such as revenue maximization, positive guest experiences, sales plan and budget development, and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the foundation for hotel’s communications with guests, clients, vendors, ownership, and brand representatives.

•    Function as the primary strategic leader of the hotel
•    Responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, and sales and revenue generation
•    Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
•    Analyze business results and work with the leadership team to develop effective strategies to address needs.
•    Make key decisions and oversee execution, remove obstacles to success, and ensure appropriate resources are available to achieve business results.
•    Ensure brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
•    Ensures the implementation of and adherence to all policies and procedures.
•    Drive the sales culture in the hotel through active involvement in the sales process, including driving effective revenue management strategies and setting aggressive goals that drive the property's financial performance.
•    Continually solicits new and repeat business for the hotel.
•    Possesses and utilizes excellent time management skills.
•    Takes initiative to offer assistance or answer questions throughout the hotel.
•    Prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals, and plan expenses.
•    Monitor actual sales and revenues to determine variance and assess goal accomplishments.
•    Create an environment in which all associates can reach their full potential.
•    Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
•    Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
•    Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
•    Conducts performance evaluations for all employees, including department heads and supervisors.
•    Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
•    Promotes teamwork and high morale with associates.
•    Monitors performance, develops and guides associates in career paths.
•    Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
•    Complies with all corporate accounting procedures.
•    Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
•    Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
•    Thoroughly understands and implements the Brand service culture.
•    Supports team members to ensure the team’s entire workload is completed daily.
•    Provides a professional image at all times through appearance and dress.
•    Performs other duties as required.

Requirements:
•Minimum of 3 years’ experience as a General Manager in the hotel industry required
•Strong brand experience a plus
•Highly motivated, self-directed, self-organized with strong initiative and desire for achievement
•Exceptional customer service skills required
•Strong computer skills
•Excellent communication and presentation skills required
•Must be a leader, a driver, and bottom-line oriented
•A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Medical, Dental, Vision Insurance Benefits
Short and Long-Term Disability
Performance-Based Incentives: Quarterly and Annual Incentive Plans
Paid Time Off & Holiday Pay
401(k) Plan

This company is an equal opportunity employer.

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