Front Office Supervisor (Night Shift)

Job description

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you

Join us and you will have the opportunity to develop by learning from the best professionals in the field of hospitality. Regardless of the path you follow, we will make sure you feel at home:

Would you like a place that offers you...

·  Discounted accommodation in over 9000 hotels all over the world. Yes, 9000!
·  Unlimited career opportunities (both internationally and locally);
·  Meal vouchers;
·  Medical benefits package;
·  5€ breakfast when staying in any of our European hotels;
·  Discounts on food and beverages in all our restaurants and bars;
·  Discounts for friends and family;
·  Wellness and mental health programs;
·  21 Holiday Days (increases with length of service);
·  World class training and development;
·  Amazing associates’ parties;
·  Bonuses when you recommend your friends to our jobs
·  ...and much more

As a Front Office Night Supervisor, you will:

·  Be fully responsible for front desk operations during the night shift, ensuring that the highest level of guest service is maintained while running the front desk efficiently;
·  Update data and financial reports closing the accounting day;
·  Audit client accounts to determine the accuracy of rates and market codes;
·  Record the hotel nightly rate as well as all fees charged to hotel guests; 
·  Check guest checks for price and sales errors;
·  Check the balance of the revenue of each shift;
·  Check the sales figures of the Food & Beverage department; 
·  Be aware of the duties of the reservations department; make reservations if necessary;
·  Prepare the payment notes for express check-out and correcting calculation errors in existing notes;
·  Show initiative, be responsive to guests needs;
·  Maintain a positive work relationship with colleagues, and offer support for difficult situations;
·  Deal effectively and promptly with guests' problems with common sense, tact and diplomacy.

Our most successful Front Office Night Supervisor is someone who has:

·  Strong communication skills (verbal, listening, writing);
·  Proficiency in English; knowing a second foreign language represents an advantage;
·  Previous experience in hospitality industry, especially in the Front Office area;
·  Computer skills and ability to use standard software applications, knowledge of Opera represents a plus.
·  Strong problem-solving and effective decision-making skills;
·  Strong leadership skills;
·  Ability to acquire and maintain relationships e.g., employees, guests. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.