Front Office Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, TNB Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

JOB DESCRIPTION

JOB TITLE: Front Office Supervisor

REPORTS TO: Director of Operations / General Manager

BASIC PURPOSE: Supervise the daily operations of the Front Desk & Breakfast Staff to maximize revenues and profits while attaining optimal guest satisfaction.

ORGANIZATIONAL SCOPE: Position is responsible for supervising the daily operations of the Front Desk. Position may supervise the front desk and breakfast operators. Recommends and implements procedural changes. Monitors and controls daily revenue and expenses.

ESSENTIAL FUNCTIONS:

1. Implement company (Franchiser) programs and supervise the daily operations of the Front Desk to comply with LSOPs and SOPs, maximize revenues and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Monitor and control daily revenues and expenses, ensure procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.
4. Supervise the Front Desk Clerks; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate.

NON-ESSENTIAL FUNCTIONS:

1. Perform Manager on Duty function as assigned.
2. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

 
Knowledge and Skills:

Education: Four year college degree or equivalent education/experience.

Experience: From three months to one full year of employment in a related position with r other Hotel companies.

Skills and Abilities: Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel.

Requires supervision/ management skills.
Ability to communicate in English. Second language desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to handle cash and credit transactions.
Ability to enforce all company rules and SOPs.
No. of employees supervised: Supervise four to ten employees.
Travel required: Minimal. May be required to attend supplemental management training courses.
Hours Required: Day or evening shift and weekends per business demand.

 

This company is an equal opportunity employer.

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