Front Office Shift Leader

Job description

POSITION SUMMARY

 

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. 

 

The impact you’ll make   

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.  

 

What you’ll do   

Process guest check-ins, assigning rooms and activating room keys 

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns    

Answer, respond to and process all guest calls, messages, questions or concerns  

Give guests information and directions regarding property and local areas of interest 

Process check-outs and resolving any disputed charges 

Process payments and room charges   

Confirm reservations and cancellations, running daily reports on the number of arrivals and departures   

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis 

Support with training, coaching and developing the Front Office team in order to support associate development and engagement 

 

What we’re looking for   

A warm, people-oriented demeanour 

A team-first attitude   

Positive outlook and outgoing personality 

Flexibility, problem-solving skills and multi-tasking ability  

Experience in a similar role  

Knowledge of Opera PMS would be an advantage    

 

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.