Front Office Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.

Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.

Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.

Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.

Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.

Receive departmental related guest complaints and ensures corrective action is taken.

Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.

 

Prior leadership experience

Prior Marriott experience is a plus

 

Medical, Dental and Vision are offered the 1st of the following month hired

Vacation and sick/flex time is accrued from day 1

7 paid holidays

401K offered with matching

Career growth

This company is an equal opportunity employer.

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