Front Office Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, North Point Hospitality Group, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000197

Job Description
SUMMARY:
The Front Office Manager is a member of the hotel Management Team.  This role is responsible for assisting in the overall management of Front Office Operations, including maintaining appropriate staffing levels at all times, coaching, counseling and developing the Front Office staff, responding to guest needs and upholding the Guest Service Principles in all matters.

Essential Functions:

Engages with guests to ensure satisfaction and address concerns when needed.
Ensures proper staffing for Front Desk area.
Hires, trains and develops Front Desk Associates.
Oversees transactions, billing and rate management.
Interacts with other departments to meet guest needs.

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications and Skills:

Bachelor’s degree preferred.
4-6 years’ related experience
FOSSE experience required
3+ years management experience especially with Marriott Brand
Must be authorized to work in the United States.
Leadership and team management skills.
Organizational skills and attention to detail.
Strong verbal and written communication skills.
Adaptability and problem solving.
Interpersonal skills and strong customer service orientation.
Computer skills.

Work Environment:

Office work environment with business-casual dress; may require some standard of uniform; extensive contact with internal and external customers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds, as well as to reach and bend. Must be able to stand or walk for 8 hours.

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

▪ Professionalism

▪ Ability to delight guests by anticipating needs and responding in a friendly, helpful manner

▪ Consistently caring and respectful attitude toward internal and external customers

▪ Act as gracious host to all guests

Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:

Act with Managerial Courage
Anticipate and address department needs
Build an effective team
Communicate effectively

Benefits:

Employer subsidized medical insurance plans
Vision & Dental
Vacation / Holiday pay
401k and Roth Retirement Savings programs
Employee Wellness Program
Free access to financial education platform
Employer-paid Accidental Death and Dismemberment Insurance
Travel discounts on room rates and food/beverage purchases through the hotel brand
Flexible Spending Account
Group Life Insurance for spouse and/or children
Critical Illness Coverage
Short Term Disability Insurance

 

About North Point Hospitality Group:

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.

Salary: $58,000 to $65,000 plus benefits
Department: Rooms & Guest Services Operations
Location: AC Hotel Historic District Savannah (601 East River St Savannah, GA 31401)
Division: North Point Hospitality Group, Inc.
Hours Per Week: 40

This company is an equal opportunity employer.

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