Front Office Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ghent. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Who are we?

We are a distinguished hospitality group operating in the heart of Ghent, Belgium offering in October this year three exceptional properties: the Ghent Marriott, the Residence Inn and Holiday Inn Express & Suites.

·  Ghent Marriott stands proudly in the historic city centre, gracing the banks of the Leie River within the medieval harbour. Boasting 150 luxurious bedrooms, 9 versatile meeting and event spaces, a renowned restaurant, and a charming terrace overlooking the canal, it's a beacon of hospitality in the city.
·  The Residence Inn , Belgium's first of its kind, opened its doors in 2019. Nestled in the southern part of Ghent near the Football Arena and major motorways, it offers 105 modern self-catering apartments, catering perfectly to extended stays with all the comforts of home.
·  The Holiday Inn Express & Suites Ghent brings a fresh addition to Ghent’s hospitality scene. Situated close to the city center, this hotel offers guests convenience and comfort, making it ideal for both business and leisure travelers. With easy access to cultural landmarks, dining, and nightlife, it combines the tranquil atmosphere of its surroundings with proximity to Ghent’s vibrant attractions.

A Day in the Life of…

As Front Office Manager you will be responsible for the following:

·  Managing front office operations, ensuring the delivery of exceptional guest service from each area, including reception and nights.
·  Assist in the development and achievement of sales targets by identifying and driving sales leads from in-house guests.
·  Ensure adequate resource planning and effective recruitment of front office team members ensuring departmental objectives for the team are set and provide continuous employee feedback through appraisal process and job chats.
·  Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently, achieving the best revenue streams at all times.
·  Ensure the team is trained and aware of how they deal with and effectively resolve customer complaints as and when they arise.
·  Maximize sales through up-selling, using incentives and promotions and most importantly drive guest loyalty through the recognized brand recognition program.
·  Ensure awareness and compliance with all Health & Safety work practices.
·  Duty Management shifts are an integral part of this role.

Based in the Marriott Ghent, you will be part of a family of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will have experience within the hospitality industry, preferably in a branded property.  You must have experience supervising reception team members and have excellent communication skills.

You are a problem-solver and have the ability to maintain a positive demeanour under pressure. You can delegate tasks, provide feedback, manage conflict and inspire the team to achieve high standards. Making quick decisions, remaining calm under pressure and finding creative solutions for problems are second nature to you.

At Aimbridge we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.  

What is in it for you?

As part of the Ghent Marriott family, you will have access to a suite of benefits that include:

·  Market-leading salary package with benefits
·  DKV hospitalisation insurance
·  Smartphone with data package and laptop
·  Daily meal vouchers and yearly eco-vouchers
·  Fully covered train, bus, and tram subscription for your daily commute.
·  Hotel discounts with staff rates worldwide
·  Access to renowned training platforms e.g. Marriott International to develop your skills

 

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.