FRONT OFFICE AGENT (M,F,D)
Heidelberg, GERMANY Hotels - Restaurants
Job description
Job Number 24135062
Job Category Rooms & Guest Services Operations
Location Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
FRONT OFFICE AGENT (M/F/D)**
Heidelberg Marriott Hotel**
The first impression matters, and the first impression is you!
Be empowered .
· Start: Targeted onboarding program & “Be our Guest” program
· Belong: A fantastic team from various nations, flat hierarchies with quick decision-making paths & regular feedback
· Become: A wide range of internal & external training, personalized development plans, excellent advancement opportunities, transfer options to our sister hotels
· Be balanced: Permanent employment contract, consideration of your scheduling preferences, predictable working hours, and overtime compensation
· Be connected: Numerous employee events & team-building activities for a strong sense of community
· Be honored: Upsell program, Christmas and vacation bonuses, appreciation awards, employee referral program & investment benefits, discounted employee stays, and F&B discounts at over 8,000 Marriott hotels worldwide
· Be well: Various wellbeing & (mental) health offerings, healthy & delicious meals in our cafeteria, partnership with the fitness provider “Pfitzenmeier,” many opportunities for social engagement
Be able.
· At the heart of our hotel, you will take care of the check-in & check-out of our guests
· You will be the point of contact for our guests and address their concerns
· No one is perfect – therefore, you will manage complaints
· As an upselling expert, you will achieve your goals together with the team
· As a team player, you will work closely with all departments of the hotel
Be you.
· You are passionate about hosting & your heart beats for hospitality
· You want to grow with us and learn something new every day
· A wrong order, special requests, or complex inquiries? You stay calm!
· You have completed training as a hotel specialist or have experience in a similar position
· Your communicative nature stands out – in both German and English
· Are you unsure if you meet all the requirements? We still want to get to know you because “we hire for attitude & train for skills”!
Be connected.
We look forward to meeting you! If you have any questions, our contact person Sonia Oliveira is happy to assist you via email: sonia.oliveira@marriotthotels.com
Be inspired.
Our hotel on Instagram: @heidelbergmarriott
Marriott Careers on Instagram: @marriottkarriere
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, ethnicity, religion, sexual orientation, or any other basis covered by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.