Front of House Agent

Job description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Front of House Agent

 

As a Front of House Agent, you and our motivated team ensure optimal support for our international guests.

You are the first point of contact for our guests: From the warm welcome to the uncomplicated check-in to the warm farewell, you are there for our guests during their stay.

 

Your tasks:

·  Responsibility for the smooth arrival and departure of our guests and their luggage handling, as well as the comprehensive guarantee of guest satisfaction
·  Giving information about the hotel
·  Receipts of couriers and handling of transport
·  Responsibility for the correct Parking of the guest cars and management of the vehicle keys
·  Attention to the cleanliness of the entrance area and the lobby
·  Collaboration with our event department to provide the guests with information and to guide them in the right direction

 

Your Competencies:

·  Professional experience in the upscale hotel industry
·  Friendliness, flexibility, reliability and a high degree of responsibility
·  Professional communication skills and appearance
·  resilience, teamwork and flexibility
·  Quality awareness
·  A gift for paying attention to the smallest details 
·  excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
·  knowledge on how to use the software OPERA and MS Office are advantageous

 

Our benefits:

·  An attractive salary 
·  Team-spirited co-workers
·  Encouraging management
·  Meals in our in-house Employee Dining Room
·  Excellent career opportunities within the world's largest hotel chain Marriott International
·  Regular growth and training opportunities
·  Wellbeing programs 
·  Worldwide discounts on hotel rooms, gift shop items, food and beverage
·  Recognition programs

 

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. 

 

We are already looking forward to receiving your application:

bewerbung.vienna@ritzcarlton.com

 

Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.