Front Desk Supervisor

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

We are looking for an enthusiastic, dynamic Supervisor to join our busy Front Office department. A good team player, with strong communication skills and a keen eye for the detail, to ensure all our guest leave 100% satisfied.
The role includes :
·  Follow up with guest regarding satisfaction with guest-related issues.
·  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
·  Coordinate with Housekeeping to track readiness of rooms for check-in.
·  Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for employees

A full job description is available on application.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.