Front Desk Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Crescent Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking an experienced and service-driven Front Desk Supervisor to lead daily front desk operations and deliver an elevated guest experience. This role oversees front desk associates, supports check-in and check-out processes, resolves guest concerns, and ensures service standards are consistently met. The ideal candidate has strong leadership skills, a hands-on approach, and a background in upscale or luxury hospitality. Prior supervisory experience is preferred. Flexible availability, including evenings, weekends, and holidays, is required.

Minimum of 1–2 years of front desk or guest services experience in an upscale or luxury hotel environment

Previous supervisory or lead experience preferred

Strong leadership and communication skills with a guest-focused mindset

Ability to resolve guest concerns calmly, professionally, and with discretion

Excellent attention to detail and ability to multitask in a fast-paced environment

Proficiency with hotel property management systems and basic computer skills

Professional appearance and demeanor at all times

Flexible availability, including evenings, weekends, and holidays

Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates, Discounts with our Crescent managed properties in North America for you & your family members Marriott Hotel Discount Tuition Assistance Benefit Discount at Spa and Red Horse Restaurant. 25.50-26.00

The hourly pay range for this position is $25.50 to $26.00.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.