Front Desk Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, VCA hospitality management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

•    Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. 
•    Set up accurate accounts for each guest according to their requirements. 
•    Enter Marriott Rewards information. 
•    Ensure rates match market codes, document exceptions. 
•    Secure payment prior to issuing room key, verify/adjust billing. 
•    Compile and review daily reports/logs/contingency lists. 
•    Complete cashier and closing reports. 
•    Supply guests with directions and property information. 
•    Accommodate guest requests, contacting appropriate staff if necessary.
•    Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. 
•    Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. 
•    Notify Loss Prevention/Security of any guest reports of theft.

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Qualification Standards:
–    Mavo or higher diploma
–    At least two years' experience in a hotel or related field including supervisory experience
–    Previous supervisory responsibility preferred
–    Must read, speak and write fluently English, Spanish/Papiamento & Dutch
–    Leadership Skill and team player. 
–    Multitask computer knowledge

Employee benefit Birthday, Insurance plan vision &dental insurance.
Marriage bonus, End of the year Bonus.  
We offer growth opportunity and pleasant work environment and trainings.

 

This company is an equal opportunity employer.

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At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.