フロントデスク ナイト スーパーバイザー / Front Desk Night Supervisor
Kyoto, JAPAN Sales
Job description
POSITION SUMMARY
**日本語スキル必須 / Japanese language skill is a must.**
コンピューターシステムで指定されたキャッシャーとクロージングレポートを記入する。シフトログ/日報を確認し、関連情報を日報に記録する。ゲストからの電話、リクエスト、問題を解決するため、必要に応じて適切な個人または部署（ベルパーソン、ハウスキーピングなど）に連絡する。コンピューターシステムで予約を確認し、ゲストの身元を確認し、支払い方法を請求し、部屋を割り当て、ルームキーを有効にして発行することにより、すべてのゲストのチェックインを処理する。空室状況に応じて、予約のないゲストに客室/宿泊施設を販売する。料金が市場コードと一致していることを確認し、例外があれば文書化する。アウトレット（ヘルスクラブ、リテールショップなど）からの小切手がスキャンされ、客室に請求されていることを確認する。
従業員のトレーニング、評価、カウンセリング、懲戒、動機付け、コーチングにおいて管理職を補佐する。公正な待遇の保証／オープンドアポリシーのプロセスのロールモデルとなり、最初の窓口となる。事故、怪我、危険な作業状況をマネージャーに報告する。安全トレーニングと認定を受ける。会社のすべての方針と手続きに従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。専有情報の機密性を維持し、会社の資産を保護する。会社の基準に従い、すべてのゲストを歓迎し、ゲストのサービスニーズを予測して対応する。障害のあるゲストを支援する。ゲストに心からの感謝を伝えお礼をする。明確でプロフェッショナルな言葉遣いで他者と会話する。他者と良好な関係を築き、維持する。期待される品質と基準を確実に守る。長時間または勤務シフト全体にわたって、立つ、座る、歩く。補助なしで25ポンド以下の物を移動、持ち上げ、運び、押し、引き、置く。監督者の要請により、その他の合理的な職務を遂行する。
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.