Front Desk Night Agent

Job description

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. 

Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout. 

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply! 

 

What are your responsibilities?

For our Front Office department we are in search for a new colleague who enjoys working with people and who has excellent hospitality skills. This position will focus on the evening and nights shifts. Your main tasks will be handling the check in- and out of our guests, handling guest complaints and compliments, cash handling & handling other requests from our guests. Besides that, as a Night Auditor you will prepare the next day arrivals, process city ledgers check outs, set up wake-up calls, refill supplies for the next day and support the Night Manager with everything that needs to be done during the night shift. 

 

What makes you the perfect fit?

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you…

·  Experience in the front office department within an international hotel chain is preferred;
·  have experience in customer service;
·  can communicate fluently in English, another language is of course a plus;
·  are flexible in your shifts, and willing to work morning, but mostly evening & night shifts (AM/PM).

 

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

·  A professional environment to work in;
·  Personal coaching & training to support you in your day-to-day job;
·  Career possibilities within Marriott International;
·  Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
·  A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
·  We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com .

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.