Front Desk Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Monterey Peninsula Hotels Group, LP. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000192
Salary: $65,000 - $70,000
Department: Administrative
Location: SpringHill Suites the Dunes On Monterey Bay
Division: Monterey Peninsula Hotels Group, LP
Hours Per Week: 40

Front Desk Manager

We are seeking a Front Desk Manager for our SpringHill Suites the Dunes On Monterey Bay a 106-room Select Service property with a Bar/Bistro. This hands-on leadership role is critical in driving operational excellence and ensuring outstanding guest experiences.

Relocation assistance available

What will you do?

As the Front Desk Manager, you will:

·  Oversee the daily operations of the front desk, ensuring a welcoming and efficient environment for guests during check-ins, check-outs, and throughout their stay.
·  Lead, mentor, and develop the front desk team, promoting a culture of individual respect and motivation.
·  Collaborate with other departments to maintain seamless operations and address guest needs effectively.
·  Handle guest inquiries, feedback, and complaints promptly and professionally.
·  Ensure compliance with brand standards and operational policies.
·  Manage staff schedules, training, and performance evaluations to optimize productivity and team engagement.

About you:

Experience:

·  Minimum 2 years of management experience, ideally within hospitality.
·  Demonstrated ability to lead and inspire teams, with a focus on individuality and motivation.
·  Flexible availability to meet the demands of a dynamic operational schedule.
·  Strong focus on delivering exceptional guest experiences.
·  You have demonstrated expertise in managing a team, coordinating maintenance activities, and ensuring compliance with safety regulations.

Education:

·  Experience with Marriott brands and systems such as MGS and FOSSE.
·  Proven leadership qualities with a guest-centric mindset.
·  A passion for cultivating a team environment focused on providing excellent service.
·  A high school diploma or equivalent is required, but a degree in Hospitality Management or a related field is preferred.
·  Additional certifications in customer service or hotel management will be an asset. Continuous learning and development are encouraged, and further education and training opportunities will be provided.

What’s in it for you? Competitive Salary and Not to mention our great discounts on hotels, restaurants, and more.

About Us:

We are committed to creating an environment where associates thrive, and guests experience unparalleled service. As part of our team, you'll have access to unmatched opportunities for growth and development.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

 

The salary range for this position is $65,000 to $70,000 annually.

 

This company is an equal opportunity employer.

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