Front Desk Agent- Japanese Speaker

Job description

At The Ritz-Carlton, Nikko, we are seeking Ladies and Gentlemen who will share the unique charm of our hotel, where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe, while creating the most memorable experiences possible.

We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand, and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests.

ザ・リッツ・カールトン日光では、世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間で、ホテルの魅力を国内外へ発信し、お客様の体験価値を最大化する紳士淑女を募集します。

ザ・リッツ・カールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち、国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します。

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

職務内容

·  宿泊予約の確認、客室の割り当て、ルームキーの発行・有効化など、チェックイン業務全般を担当します。
·  宿泊料金、現金、クレジットカードなど、各種決済処理を行います。
·  チェックアウト手続きを円滑に進め、未処理の精算やご請求に関する調整も行います。
·  電話やフロントデスクでの問い合わせ・要望を的確に把握し、記録・対応、または関連部署への連携を行います。
·  ハウスキーピングと連携し、客室の清掃・準備状況を確認のうえ、適切なご案内を行います。
·  駐車場利用のご案内や、必要に応じたベルスタッフ・バレースタッフへの指示を行います。
·  館内施設や周辺地域に関する情報を提供し、ゲストの快適な滞在をサポートします。
·  到着・出発に関する日次レポートを作成し、特別なリクエストや内容の正確性を確認します。
·  指定されたキャッシャー業務・レポート作成をシステム上で行い、シフトの開始・終了時には現金残高を点検、会計規定に従って精算処理を行います。

求められる姿勢・スキル

·  安全・セキュリティに関する規定を遵守し、事故や不具合は速やかに上長へ報告してください。
·  常に清潔で整った制服・身だしなみを保ち、プロフェッショナルとしての印象を大切にしてください。
·  すべてのゲストを笑顔で歓迎し、感謝の気持ちを込めて応対する姿勢が求められます。
·  サービスニーズを先読みし、障がいをお持ちの方を含むすべてのゲストに安心できるサポートを提供してください。
·  明瞭で丁寧な言葉遣いを徹底し、電話応対や対面での接客において適切なマナーを実践してください。
·  チームワークを重視し、協調性を持って前向きな関係を築いてください。
·  長時間の立ち仕事や歩行が可能で、約5kg程度の荷物を持ち運びできる体力が必要です。
·  上司からの依頼業務にも柔軟かつ責任感を持って取り組んでください。

応募資格

·  高等学校卒業以上（または同等の学歴）
·  実務未経験者でも可（接客業の経験があれば尚可）
·  管理職経験や特別な資格は不問

マリオット・インターナショナルについて

マリオットインターナショナルでは、機会均等の雇用主として、すべての人を歓迎し、機会を提供するよう努めています。アソシエイトひとり一人のバックグラウンドが評価され、尊重される環境を積極的に育んでいます。私たちの最大の強みは、アソシエイトの様々な文化、才能、経験が豊かに融合している点にあります。当社は、身体障害者、退役軍人、あるいは準拠法によって保護されるその他の根拠を含め、あらゆる根拠に基づく差別の撤廃に取り組んでいます。

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.