Front Desk Agent - Franchised

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L.. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Marriott International's flagship brand, Marriott Hotels, with more than 500 properties worldwide, is thriving in the art of serving guests so they can travel in an extraordinary way.  As a Marriott Hotels host, you will help us deliver on our promise to provide premium alternatives, sophisticated style, and well-crafted details.  With your skills and imagination, together we can innovate and reinvent the future of travel. 

JW Marriott is part of Marriott International's luxurious portfolio of more than 80 beautiful properties located in major cities and distinctive resorts around the world. At JW, we believe that associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a unique work experience, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW offers opportunities for training, development, recognition and above all, a place where you can truly unleash your passions in a luxurious environment. The way we take care of our associates determines the exceptional treatment we provide to our guests.  That's what The JW Treatment™ is all about.

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments made such as lodging charges and payments made by cash, check, debit or credit card. Assist staff to expedite problematic payments (e.g. problems processing credit cards). Follow up with the guest to ensure that they are satisfied with the resolution of their problems.

Anticipate situations where room availability is sold out and obtain satisfactory alternate accommodations in the event the hotel is unable to accommodate guests with reservations. Process all guest departures, including questioned charges or charges arising from leaving the room after hours. Answer, log and process all guest calls, messages, requests, questions or concerns.

Coordinate with the Floors Department to follow up to ensure rooms are in perfect condition upon guest check-in. Prepare daily reports (number of arrivals and departures), identify special requests and review reports for accuracy. Cash personal checks and traveler's checks for guests. Review employee shift register and daily ledgers and document pertinent information in logs. Compute cash register at start and end of shift. Balance and turn in receipts according to Accounting specifications. Assist management in training, motivating and coaching employees; and serve as a mentor or departmental mentor.

 

University Degree in Tourism, Business Administration… or Higher Education in Tourism Accommodation Management. Postgraduate studies in Hospitality at an International School would be an advantage.

Advanced level of English (Level B2- C1 of the Common European Framework) and medium-high level of Spanish essential.

Essential knowledge and demonstrable experience in Opera (PMS).

2-3 years performing the functions described above, with experience in Luxury segments in an international chain environment being highly valued.

 

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.