Front Desk Agent

Job description

Additional Information : This hotel is owned and operated by an independent franchisee, Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

 

Providing a warm and welcoming reception to guests upon arrival, ensuring a positive first impression

Handling professional check-in and check-out procedures using the hotel management system Opera

Delivering proactive, courteous, and personalized service to meet the needs of our guests

Acting as the first point of contact for guest requests, inquiries, and feedback

Assisting guests with concierge services, including arranging transfers, tickets, sightseeing tours, and other activities

Managing guest correspondence via telephone and email in a professional and timely manner

Handling billing procedures, invoices, and performing shift and daily closings accurately

Ensuring compliance with internal quality standards and service guidelines

Supporting administrative and organizational tasks within daily front office operations

Contributing new ideas to enhance guest satisfaction and service quality

Completed vocational training in hospitality or tourism is an advantage

Ideally, previous professional experience in Front Office operations within the hospitality industry

Experience with the hotel management system Opera is an asset

Enjoyment of working with guests and colleagues from different nationalities

Communicative, open-minded personality with a warm and positive attitude

Strong team spirit, commitment, and a high sense of responsibility

Excellent command of German and English; additional foreign languages are an advantage

For the position of Receptionist (m/f/d), the collective agreement minimum gross salary is €2,026 per month. Relevant professional experience and qualifications will, of course, be rewarded with additional compensation, along with attractive salary development based on individual performance 

This company is an equal opportunity employer.

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