Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable experiences from the moment they arrive. If you’re motivated to provide top-tier hospitality and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your skills in a lively, fast-paced environment.

Duties

 Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
 Manage guest reservations efficiently using hotel management software, updating records accurately
 Handle multi-line phone systems with professionalism, providing information and assistance promptly
 Assist guests with inquiries about hotel amenities, local attractions, and services to enhance their stay
 Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
 Conduct night audits by reconciling daily transactions, balancing accounts, and preparing reports
 Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction throughout their visit

Qualifications

Proven experience in hotel management or hospitality management roles, preferably at the front desk or in guest services
Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world
Strong customer service skills with a friendly, approachable demeanor and excellent phone etiquette
Familiarity with front desk operations, multi-line phone systems, and hotel management software
Previous experience in resort or hotel environments is highly desirable
Knowledge of guest relations strategies and hospitality best practices to foster positive guest experiences
Ability to work flexible hours, including nights, weekends, and holidays as needed

Job Types: Full-time, Part-time  Expected hours: 40 per week  Benefits:  Employee discount. $13-15 per hour

This company is an equal opportunity employer.

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