Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee Westmont Management Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

HOTEL AC BY MARRIOTT PARIS LE BOURGET AIRPORT – Dugny (93)

The AC Paris Le Bourget Airport**** hotel, a franchise of the Marriott International group, is the perfect destination for our guests. It features 122 rooms across 5 categories, as well as the “Amelia” Rooftop Restaurant & Bar and a wellness area with a beautiful swimming pool.

Ideally located between Paris, the Villepinte Exhibition Center, and Le Bourget and Roissy Charles de Gaulle airports.

Our AC brand stands out for its style and personalized services. Attention to detail is the greatest gift we can offer our guests. We believe that if something can be done, it should be done beautifully.

We want to create a connection with our guests but also with our employees by offering them an environment conducive to personal growth.

By joining our team, you will enjoy many benefits, such as:

Joining a young and super dynamic team — the main point to remember :)

Privileged access to the fitness room (a healthy mind in a healthy body)

Dining at any of the hotel’s outlets (comfort after effort… outside of shifts, of course)

An annual bonus based on company performance (if goals are achieved)

Free parking or full reimbursement of public transportation (not bad…)

Preferential Marriott rates (in more than 6,500 hotels worldwide)

Fun moments together: Staff Party, themed forums (Halloween Forum, Christmas Forum, etc.)

If you want to have a great time while working, then you’ve found the hotel that’s right for you!

Don’t hesitate to apply!

Join a dynamic team and build your career within the world’s largest hotel group. Enjoy numerous advantages: training, career development opportunities, and an environment that supports professional growth!

JOB DESCRIPTION

Under the supervision of the Front Office Manager, you will be responsible for:

Assisting our guests throughout their stay: taking reservations, check-in, on-site follow-up, check-out, billing, and handling any complaints.

Managing the hotel’s telephone switchboard and email inbox.

Anticipating and checking arrivals while personalizing the guest experience.

Coordinating your actions with other operational departments to ensure the quality of the stay.

Collaborating with the Reservations and Sales departments to support the hotel's strategy (optimizing occupancy rate, upselling).

Supervising public areas.

Contributing to the hotel’s objectives: guest satisfaction, quality, and loyalty program performance.

REQUIRED PROFILE

Strong customer service skills and attention to detail

Exemplary professional attitude: punctuality and excellent presentation

Excellent communication skills, team spirit, and versatility

Autonomy, initiative, and proactivity

Motivation and appetite for challenges

Proficiency in French and English

Knowledge of the Opera hotel software is a plus

Experience within the Marriott group would be a real asset

Benefits:

Associate rates across all Marriott properties worldwide

Free parking

100% reimbursement of public transportation pass

Health insurance covered at 70%

Fitness room access upon reservation

Staff break room

Access to secure parking

Laundry/pressing service

Annual performance bonus (profit-sharing)

Experience:

One year of experience in Front Office or customer service preferred.

Monthly salary paid over 12 months. €14 gross per hour

This company is an equal opportunity employer.

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At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. 

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.