Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

•    A warm and welcoming reception of our guests upon arrival to ensure they feel at home from the very first moment
•    Professional check-in and check-out using our hotel software "OPERA"
•    Proactive support and advice for our international guests
•    Acting as the first point of contact for guest feedback
•    Contributing your own fresh ideas to enhance the guest experience
•    Accurate processing of invoices and performing shift and daily closings
•    Handling guest correspondence via phone and email
•    Ensuring the implementation of internal quality standards
•    Carrying out various administrative and organizational tasks as part of daily operations

•    Completed education in hotel management or tourism
•    Ideally, previous experience at the front office in the hospitality industry
•    Familiarity with the hotel software OPERA is an advantage
•    Enjoy working with guests and colleagues from diverse cultural backgrounds
•    Strong communication skills with a warm and positive attitude
•    Team player with a high level of commitment and sense of responsibility
•    Excellent German and English skills; additional languages are a plus

WHAT WE OFFER
•    Flexibility: We plan your work schedule (5-day week) together with you
•    Staff Restaurant: Free meals provided daily at work
•    Further Training: Tailored training and development programs specific to your role
•    Career Growth: Numerous opportunities for development within Austria’s largest tourism group
•    Team Spirit: A supportive and family-like environment, along with regular company events
•    Time Off: One free overnight stay per year at a hotel of your choice within our group, plus additional benefits via corplife.at
•    Staff Rates: Discounts on F&B and special rates at our hotels, as well as attractive travel deals
•    Health & Wellness: Health care support, company doctor, fitness offers, bike leasing, and more

SALARY
For the position of Receptionist (m/f/d), the collective agreement stipulates a minimum gross salary of € 2,026 per month. However, we are happy to offer a higher salary based on your experience and qualifications, and we provide attractive opportunities for salary development based on your performance.

This company is an equal opportunity employer.

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