Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Make reservations both by phone and via email or fax
Handle guest check-ins and check-outs
Respond to guest requests and provide information on all matters requested (facilities, schedules, surroundings, etc.)
Resolve complaints and claims, or refer more serious ones to the Front Desk Manager
Monitor daily billing and perform cash reconciliation
Keep the system clean and up to date
Follow up on bookings and closures, and carry them out personally when necessary
Ensure customer satisfaction and loyalty

 
Degree in Tourism or a related field
At least 2 years of experience in the Front Desk/Reception Department
Valuable: knowledge and experience using Opera hotel management system
Languages: High level of English; other languages are a plus
Valuable: knowledge of Marsha and other hotel management software
Customer-oriented
Good communication skills
Proactive
Team player
Problem-solving in English

This company is an equal opportunity employer.

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At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. 

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.