Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Midas Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000377
Salary: $15.50 per hour
Department: Rooms & Guest Services Operations
Location: Fairfield and Residence Inn by Marriott (11918 Westline Industrial Drive, St. Louis 63416)
Division: Midas Hospitality, LLC
Hours Per Week: 40 

Job Description

Front Desk Agent

Midas Hospitality is seeking a dynamic Evening Front Desk Agent to join our team at the Fairfield and Residence Inn by Marriott located in St. Louis This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.

What You’ll Do:

Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
Sorts incoming mail and faxes for guests.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes, confirms, and cancels reservations.

About You:

Previous experience as a Front Desk Agent is preferred
Experience in a customer service industry is required

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.

We offer a range of benefits including, but not limited to:

Growth and development tools and access to learning
Robust PTO policies
Medical/Dental/Vision Coverage
401k matching
Employee Assistance Program
Discounted products and services

 
As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

This company is an equal opportunity employer.

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