Front Desk Agent

Job description

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

すべてのゲストのチェックインを処理し、予約の確認、部屋の割り当て、ルームキーの発行と有効化を行います。部屋料金、現金、小切手、デビットカード、またはクレジットカードなど、すべての支払い方法を処理します。すべてのチェックアウトを処理し、遅延料金や異議のある料金の解決も行います。ゲストからの電話、メッセージ、リクエスト、質問、または懸念事項に対応し、記録して処理します。ハウスキーピングと連携して、チェックインのための部屋の準備状況を追跡します。ゲストや訪問者に駐車手続きを伝え、必要に応じてベルスタッフやバレースタッフを派遣します。ゲストに対して物件や地元の観光スポットに関する情報や道順を提供します。毎日のレポート（到着数、出発数）を作成し、特別なリクエストを特定し、レポートの正確性を確認します。指定されたキャッシャーとクローズのレポートをコンピュータシステムで完了させます。ゲストの個人小切手や旅行者小切手を現金化します。シフトの始まりと終わりに銀行の現金を数えます。会計の仕様に従って、収入をバランスさせ、ドロップします。

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:          None

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.