Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, San Antonio Marriott Northwest Medical Center. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality. 
ESSENTIAL FUNCTIONS:
•    Handles guest check-ins and outs efficiently and in a friendly and professional manner. 
•    Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies. 
•    Resolve guest challenges and take appropriate action to ensure guest satisfaction. 
•    Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations. 
•    Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns. 
•    ¬¬types and selling strategies, rates and discounts.  
•    Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures. 
•    Provides the highest quality of service to guests at all times. 
•    Perform all other duties as deemed necessary by management.

Requirements

•    Excellent communication, organizational and customer service skills are required. 
•    Must be able to stand for the duration of a shift.

 

Benefits

Medical
Dental
Vision
401k
Paid Time Off
Employee Hotel Room Discounts

 

This company is an equal opportunity employer.

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