Front Desk Agent

Job description

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Desired profile

Qualifications :

Start Your Journey With Us

Grosvenor House, A JW Marriott Hotel welcomes you with luxury accommodation, 5-star amenities and an absolutely extraordinary location. Overlooking Hyde Park, this iconic hotel is a unique blend of 1920's style and 21st century comfort. Located in the glamorous Mayfair, this is one of London's most desirable addresses, with the West End and Knightsbridge just a short stroll away.

Front Desk Agent

Are you passionate to deliver exceptional service? Are you looking for a new challenge in a luxury environment ? Would you like to be part of a dynamic international company ?

We are looking for someone who is able to work in a team, enjoys working in a fast paced environment and is willing to engage with guests. One year experience in a similar hotel/restaurant is desirable.

Front Desk Agent Job Summary

As our new Front Desk Agent, you will be required to:

All equipment is operated in line with the trained instruction, being familiar with the operations of OPERA, MARSHA and espresso system; ensuring quick and accurate amendment of guest information, check in and check out

Blind drop to be done as per hotel policy and a good stock of cash for the float to be maintained

Ensure complete preparation of the Front Desk for the arrivals of the day as per checklist

Products and services are explained to the customer at all appropriate times.

All C. in/out are carried out in a courteous and efficient manner ensuring the correct room allocation and Marriott Brand Standards and procedures are executed

Prompt responses is given to the service needs of customers and solutions delivered

Service reliability is improved through obtaining customer feedback and working with colleagues.

A positive personal image is presented to the customer at all times whilst wearing the correct uniform and the adhering to the grooming standards.

Front Desk Agent and Benefits

Why work for Marriott?

"Take care of your employees and they'll take care of the guests" is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

Marriott offers competitive compensation and benefits to all associates. In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Part of Marriott International, the largest hospitality company in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent- award winning, experienced hospitality professionals

Other Benefits

Discounted room nights, meals, and spa access-because your wellbeing means so much:

Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance

Access to major high street discounts so you can treat your friends and family as required

Competitive pay and advancement opportunities

28 holidays (including Bank holidays)

Uniform & Dry cleaning

Meals on duty

Hotel Room Discounts with Marriott worldwide

Discounts on Food and Beverages, as well as retail discounts in our gift shops, spas and golf resorts at Marriott hotels around the globe

London travel assistance

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.