Franchised Night Auditor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at : http://smrtr.io/AvviXg

Desired profile

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job description :

The Renaissance Hotel at Patriot Place is seeking a friendly and detail orientated Night Auditor to join our team.

APPLY ONLINE :

http://smrtr.io/AvviXg

GENERAL DESCRIPTION :

·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
·  Anticipate guests service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
·  Speak to guests and co-workers using clear, appropriate and professional language.
·  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
·  Thank guests with genuine appreciation and provide a caring farewell.
·  Process all guest check-ins by confirming reservations, assigning room, and activating room key.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Process all check-outs including resolving any late disputed charges.
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns.
·  Follow up with guests to ensure their requests or problems have been met to their satisfaction.
·  Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.
·  Supply guests with directions and information regarding property and local areas of interest.
·  Run daily reports, identify any special requests and check reports for accuracy.
·  Assign rooms according to guest request and preferences whenever possible.
·  Complete designated cashier and closing reports in the computer system.
·  Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
·  Complete shifts checklist.
·  Balance and drop receipts according to accounting specifications.
·  E-mail daily report to Colwen lead night auditor.

Qualifications

·  Marriott systems experience preferred
·  Highly motivated individual with strong leadership skills
·  Excellent time management skills
·  Strong organizational skills
·  Strong customer service skills
·  Must be self motivated andr esults oriented
·  Creative problem solving skills
·  Clear,concise written and verbal communicationskills

Additional information :

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

·  Opportunities for advancement and career growth
·  Warm and supportive work environment
·  Competitive Wages
·  Medical, Dental and Vision Insurance
·  Company-funded Health Reimbursement Account
·  Flex Spending Account
·  Voluntary Life Insurance
·  Short Term and Long Term Disability
·  401(k) retirement plan with Employer Match after one year of employment
·  Paid Time off Programs
·  Holiday Pay
·  Jury Duty Leave and Bereavement Leave
·  Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

This company is an equal opportunity employer.

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