Franchised Guest Service Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail -

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Hersha Hospitality Management . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Position Requirements
·  Immediately greet guest and offer to assist with their needs.
·  Register and assign guests to hotel rooms.
·  Establish method of payment and verify credit.
·  Make and confirm reservations.
·  Compute bills, collect payments, and make change for guests.
·  Transmit and receive messages, using telephones or PMS system.
·  Respond to guest requests in a timely manner.
·  Receive and resolve guest complaints, elevating to supervisor if necessary.
·  Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
·  Perform bookkeeping activities, such as balancing accounts and conducting audits.
·  Be aware of guest satisfaction scores and work toward increasing departmental and overall
·  guest satisfaction.
·  Followsustainability guidelines and practices related to HHMs EarthView program.
·  Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
·  Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
·  Ensure overall guest satisfaction.
·  Perform other duties as requested by management

This company is an equal opportunity employer.

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