Franchised Breakfast Attendant

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Ironstate Holdings, LLC . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Breakfast Attendant

Immediate opening available.

Please do not post your resume. Instead please send your resume to: CScoppetta at elementharrisonnewark.com or apply directly at the Element Hotel - Harrison, 399 Somerset St., Harrison, NJ 07029

In a constant effort to supply their guests with convenient, inclusive service, hotels often provide a complimentary breakfast service prepared and maintained by an attendant. The service, featuring hot and cold items available for a limited, preset amount of time each morning, is considered part of the overall guest experience. It is therefore the attendant's job to ensure each guest's day starts out the right way.

Main Duties

Breakfast attendants have many duties to perform during a shift. Main duties include setting up and breaking down each morning's breakfast buffet, ensuring buffet items such fruits, breads, cereals and bakery items remain well-stocked, maintaining the safety and appearance of the buffet area and cleaning the area in preparation for the next day. This may include replenishing silverware, sugar caddies and condiments, light to moderate food preparation, refilling beverage containers, mopping, wiping and sweeping. If the hotel breakfast is full service, the attendant may perform duties similar to those of a restaurant waiter or busboy such as attending to special food orders or needs of the guests, clearing dirty plates from tables, relaying customer needs to the kitchen and providing or refilling drinks.

Additional Duties

Attendants are also tasked with acting as representatives of the hotel or corporation they are employed by, and are therefore required to provide a welcoming and hospitable atmosphere to guests. Paperwork, record-keeping, vacuuming, kitchen or other custodial tasks may also be delegated to the breakfast attendant. Other duties may be assigned by management or detailed in the advertisement for the position.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Ironwave staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Ironwave associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Ironwave. Every Ironwave associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

This company is an equal opportunity employer.

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