Franchised Banquets and Events Manager

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, North Star Hospitality. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

NorthStar Hospitality, a member of the Greer Companies, is a family-owned hospitality and commercial real estate development company headquartered in Lexington, Kentucky.

Greer Companies has developed, owned and operated over 60 full service independent and national chain restaurants, and several fine casual eateries. It is also a franchisee and operator of multiple hotel chains including: Marriott, Hilton and InterContinental.

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Managing Event Management Operations and Budgets

·  Works with the management team to develop and implement the business plan and long term strategies for event operations.
·  Establishes and monitors measurable goals for the department.
·  Champions all standards, policies and procedures in the Event Operations departments.
·  Oversees the execution of event logistics for all events.
·  Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
·  Ensures function space and corresponding heart of the house areas are cleaned and maintained.
·  Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
·  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
·  Ensures associates maintain required certification.
·  Assists with implementation and execution of all event related corporate initiatives and promotions.

Managing Profitability
·  Ensures department is working within budget and adjusts expenditures according to revenues.
·  Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
·  Reviews effectiveness of event operations annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service
·  Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
·  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
·  Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.

Leading Event Management Teams
·  Leads execution of activities in Event Operations to support the Event Management strategy.
·  Leads event management/operations meetings.
·  Coordinates the Event Operations members of Event Delivery teams.
·  Works with culinary team to ensure compliance to food handling and sanitation standards.
·  Works with Human Resources to ensure compliance with all applicable laws and regulations.
·  Ensures that regular, ongoing communication is happening in all areas of event operations.

Maintaining Relationships with Property Stakeholders

·  Communicates effectively with property departments outside of Event Operations.
·  Maintains a strong working relationship with guests/clients, vendors and competitors.

Conducting Human Resources Activities
·  Reviews staffing levels to ensure that guest service and operational needs are met.
·  Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
·  Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Performs other duties as assigned and needed.

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Education and Experience
·  High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
·  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

This company is an equal opportunity employer.

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