Franchised - Banquet Supervisor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email -

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Inns Limited . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Seeking a Full Time Banquet Supervisor at the Delta Calgary South Hotel - Looking for your next big challenge?

Position Summary

The Banquets Supervisor is responsible for assisting with the successful day-to-day operations of the Banquets Department. Working with the Banquets Management Team, the Supervisor uses a hands-on approach both with our guests and the employees to ensure efficiency and a positive overall guest experience for meetings and catered events by directing, guiding, and organizing the Banquets team. This is a working Supervisor role and the individual is also expected to fill in any gaps within the department.

Requirement:

Must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs- Flexibility a requirement. A reliable means of transportation will be required. This is a hands-on position.

The Opportunity:

The concept founded in 1962 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canadas leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 5,700 hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience. With an extensive renovation project, a premier landmark hotel in the south side of the city. This position must endeavour to create loyal customers through the provision of individualized service that is efficient, responsive, proactive, caring and friendly.




Key Responsibilities:

·  To ensure guest satisfaction is exceptional by incorporating all Delta Standards, Meeting Maestro, and professional service standards.
·  Builds strong relationships with guests and fosters loyalty by personally, and through the team, acting as a host.
·  Introduces them self to meeting/event organizer and checks in with them periodically, ensuring all needs are taken care of immediately.
·  To be the guests advocate, anticipating needs, solving problems and sharing of information by demonstrating empathy on an immediate basis.
·  Tracks guest needs data and implements changes to increase satisfaction prevention of future problems.
·  Ensures that food and beverages are served in a friendly and exceptional service-oriented manner and the rooms and presentation of the food and beverage items are aesthetically pleasing.
·  Assists in guiding, directing and developing an engaged Banquets team through a hands-on approach.
·  Is physically present at all high (busy) times working the rooms and leading by example.
·  Ensures the team understands the correlation between service excellence and guest perception of the hotel, mentoring all members of the team towards service excellence and the creation of wow factors.
·  Actively works to build a high performing, motivated and engaged team.
·  Monitors the Banquets team performance and how it relates to Empathic scores taking appropriate action to recognize positive efforts and improve results.
·  Provides training, coaching and guidance to Banquets employees.
·  Ensures and participates in High Timetraining for the department.
·  Ensures Health & Safety requirements are met.
·  To assist with ensuring the effective execution of the entire Banquets service cycle.
·  Works with Catering Sales to verify the accuracy of BEO information and to ensure that Banquets precisely and creatively executes all details meeting all guest and Delta Standards and participates in pre-convention meetings on a timely basis.
·  Ensures proper working of A/V equipment according to function needs.
·  Provides creative and appropriate propping and room decoration for functions.
·  Ensures all rooms are refreshedto maintain professional presentation of the room during meeting breaks with non-interference of presentation material.
·  Supervises and assists in the set-up and tear down of the room.
·  Has active ownership for the Meeting Maestro Program execution and creative input to the program.
·  Ensure the meeting/event organizer receives the Maestro Pin and is aware of the hotline number.
·  Completes the Meeting Maestro Log.
·  Participates in Meeting Maestro Audits.
·  Participates in in-site and hot site inspections ensuring all program-related materials are posted prominently.
·  Ensures the events are executed precisely and creatively as per the needs of the guests, outlined in the BEOs and pre-con meetings and performs pre-shift meetings and completes daily audits on events.
·  Ensures the accuracy of guest accounts with accurate and timely billing completion.
·  Assists with maximizing Banquets revenue utilizing effective selling strategies.
·  Employs the available resources to drive the business, ensuring the implementation of effective controls, processes and procedures.
·  Ensures productivity by managing labour effectively.
·  Assists with inventory management, counting and reconciliation.
·  Ensures cash handling and guest billing processes are adhered to in a timely and accurate basis.
·  Ensures that all processes and procedures are adhered to including all checklist duties.
·  Manages responsibility of the cash floats and liquor inventory by shift.
·  Provides facilities management through ensuring furniture, fixtures, equipment, storage areas and the banquet rooms are well maintained and clean portraying the quality of our product.

What we are looking for?

·  Shows passion for Guest Service and experience
·  Well-developed verbal and written communication skills.
·  Proven ability to manage multiple projects, work assignments and meet deadlines in a fast-paced environment.
·  Ability to work well both independently and as a contributing member of a team.
·  Must have a positive attitude, excellent customer service ethic and high expectations for quality.
·  Must be able to stand for extended periods of time.
·  Highly organized with excellent attention to detail and problem resolution skills
·  Takes ownership of duties, shows initiative and is proactive
·  Hard Working; enjoys being physically busy and active
·  Friendly, enthusiastic, honest, reliable and confidential
·  Offer courteous and sincere hospitality at all times and deliver great guest experiences.
·  Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
·  Team player, positive attitude and strong communication skills.
·  Works well under pressure in a fast-paced, constantly changing environment

Experience:

·  Post-secondary training in hospitality or Food and Beverage Operations preferred.
·  2-3 years conference/ event/ banquet services experience
·  Minimum 2 years supervisory experience in a high volume and/or multi-unit Food and Beverage Operations.
·  Knowledge of AGLC rules and Proserve certification
·  Billing and cash handling experience
·  Strong working knowledge of Microsoft Office: Word, Excel, Outlook
·  Cash handling experience an asset
·  WHMIS Training an asset

Company Rewards:

·  Flexible & comprehensive group benefits package including extended health, dental, an employee & family assistance plan, short & long term disability, and life insurance
·  Paid sick days and vacation allotment
·  Support for professional development with internal training opportunities
·  Free on-site parking
·  Company Sponsored Events: We purposefully create opportunities to bring our staff together including our annual holiday party, annual Stampede BBQ and a variety of smaller events provided by our social committee

If you feel that you are the perfect fit for this role, we want to hear from you, apply here, and apply today!

This company is an equal opportunity employer.

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