Franchised Assistant Front Office Manager

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at : http://careers.interstatehotels.com/jobs/1043602-assistant-front-office-manager

Desired profile

Additional Information: This hotel is owned and operated by an independent franchisee, Interstate Hotels and Resorts. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job summary

·  Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. (45%)
·  Supervise the Front Office employees, interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. (15%)
·  Aid in the implementation and administration of company programs (IHC/Franchiser). Ensure compliance with LSOP’s and SOP’s to ensure an optimal level of guest and associate satisfaction. (15%)
·  Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)
·  Previous supervisory experience preferred.

This company is an equal opportunity employer.

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