Food Runner - Booking Office

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation.  Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the F&B Support Expert provides the support that make transactions feel like part of the experience. 

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Support Experts – to get it right for our guests and our business each and every time.

Responsibilities: Here's what your journey with us entails

·  Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
·  Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
·  Your role is a very physical role, where lifting, pushing and pulling are involved; manual handling and deploying the correct methods to keep yourself safe is key.
·  Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
·  Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
·  Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
·  Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
·  Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
·  Carrying out other duties that may be required by the F&B Management team.

Qualifications:

·  Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
·  Detail-oriented with a passion for delivering excellence in customer service.
·  Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
·  L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Pension scheme participation.
·  Life Assurance coverage.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability.
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  50% discount at any of the St. Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefits

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.