Food & Beverage Supervisor

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The Westin Seattle Hotel is an iconic urban retreat located at the center of all things Seattle. We offer 891 beautifully appointed guestrooms featuring the Heavenly Bed® and Heavenly Bath®. Our guests enjoy panoramic views of the Cascade Mountains, Seattle waterfront, the iconic Space needle, downtown Seattle and Lake Union.

Desired profile

Candidates must be available to work any shift between 5am - 12am, any day of the week including weekends and holidays.




Description



The Westin Seattle is looking for a Supervisor, Food & Beverage who will provide daily supervision and direction of the service staff. This role will assist in the development, implementation and maintenance of quality standards for the Relish Burger Bistro and Lobby Bars and interact with guests to ensure a positive guest experience.

As the Supervisor, Food & Beverage you will be accountable for the following:

• Ensure that meals are being served in a professional and timely manner by circulating within the restaurant and lobby bar. Communicate with the kitchen and the service team and handle any guest complaints.

• Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.

• Assist in hiring, scheduling, supervision and control of cashiers, baristas, greeters, servers and bus attendants.

• Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

• Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.





Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.