Food & Beverage Service Expert

Job description

Food & Beverage and Events Service Expert

Marriott International – Sheraton Melbourne Hotel

"Take care of associates and they will take care of the customers."
This is our founder's philosophy, and it has made Marriott International a great place to work for more than 85 years. Our people-first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company's DNA.
Position Summary

We are seeking enthusiastic and service-focused Food & Beverage Attendants to join our team at Sheraton Melbourne Hotel. This role is ideal for individuals passionate about hospitality and delivering exceptional guest experiences across our dining and beverage outlets.
Key Responsibilities

Guest Service & Operations

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Provide friendly, professional, and efficient service to guests in restaurants, bars, banquets, and in-room dining.

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Assist with opening and closing duties, including setting up supplies, cleaning work areas, and ensuring readiness for service.

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Maintain cleanliness and hygiene throughout service hours, following “clean-as-you-go” practices.

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Monitor dining areas for guest comfort, safety, and overall experience.

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Respond promptly and positively to guest requests and inquiries.

Team Support

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Work collaboratively with colleagues to ensure smooth operations and timely service.

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Support other departments when required to deliver exceptional guest experiences.

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Participate in training sessions to enhance skills and knowledge.

Guest Interaction

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Greet and acknowledge guests warmly, using their name when possible.

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Anticipate guest needs and provide assistance, including support for individuals with disabilities.

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Communicate clearly and professionally with guests and team members.

Operational Standards

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Follow company policies, safety protocols, and uniform standards.

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Handle equipment and tools responsibly, ensuring functionality and safety.

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Perform physical tasks such as standing, walking, lifting, bending, and reaching during shifts.
Qualifications
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Previous experience in Food & Beverage service within hotels, restaurants, or events preferred.

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Strong communication and interpersonal skills.

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Ability to work in a fast-paced environment and as part of a team.

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Flexibility to work various shifts, including weekends and public holidays.

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Hospitality qualification desirable but not essential.

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Minimum 1-2 years of Food & Beverage experience required.

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Australian work authorisation is required for this position (no sponsorship available).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.