Food & Beverage Outlets Manager

Job description

JOB SUMMARY

Responsible for all Food and Beverage outlets financial, training, compliance and guest satisfaction performance.  Position supervises day to day outlet operations in the absence of correspondent HOD and assists servers on the floor during peak periods; assists with promotion and menu planning, maintains sanitation standards, and manages property liquor inventories and controls.  Strives to ensure guest and associate satisfaction is achieved while maintaining the operating budget.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope:  This section to be completed ONLY if the position is to be evaluated by Compensation

Scope Measures:

·  Size of Unit (265)
·  Classification of Unit (A) 
·  Number of Direct Reports (40+)
·  Number of FTEs (approx 20+)
·  Control or Influence of Budget (Y or N) - yes

Business Context

This is a wonderful opportunity to oversee the operation of Dublin’s most iconic food and beverages venues at The Shelbourne Hotel.

Our Food & Beverage Outlets Manager will effectively oversee the performance of 3 destination bar outlets in No.27 Bar, The Horseshoe Bar and 1824 & Terrace, The Saddle Room Restaurant and The Lord Mayor’s Lounge.

Each outlet has its own unique personality, and each offers a totally different experience to each and every guest.

No.27 is our main hotel bar outlet, operating from 10.30am each morning it offers a varied selection of local beers, spirits, a wonderfully designed cocktail menu that changes at least twice per year and a fantastic and busy food offering.

Horseshoe Bar is an Irish Institution.  With a varied range of nearly 200 whisk(e)y’s on offer, along with a curated cocktail menu, it is a wonderful place to come and relax.

1824 and The Terrace are our newest offerings to the hotel, offering a “Premium Experience’ offering. 1824 has a wonderfully curated bespoke cocktail menu to rival any in Europe with some techniques not found anywhere else in Ireland.  Coupled with a full premium range of beers and spirits, the service offering is as unique and unrivaled as the venue itself.

The Saddle Room encompasses the cherished traditions of dining at The Shelbourne, developed over generations. Reassuringly timeless, it strikes a balance between formality and relaxation. A lavish menu inspired by the classics uses only the finest, locally sourced ingredients served with the theatre and flourish of old-school Irish service.

The Lord Mayor’s Lounge,overlooking Dublin’s iconic St Stephen’s Green, this venerable drawing room has long been the location of choice for the finest Afternoon Tea in Dublin city. Here, across many generations, illustrious figures, discerning families along with locals and guests have gathered to partake in exquisite moments of refined indulgence.

 

Candidate Profile

Skills and Knowledge 

·  Strong knowledge of Restaurants and Bar operational procedures, including food trends, mixology, beverage cost control and building & maintaining of supplier relationships.
·  A person with high level staff leadership skills to help drive our guest satisfaction & service standards.
·  Someone with senior experience at High End Bar & Restaurant Experience.
·  Knowledge of Mixology and Food and strong background in building of cocktail and food menus.
·  In depth knowledge of the current market trends and upcoming trends
·  In depth knowledge of full range of spirits, beer’s and wines – WSET’s are beneficial.
·  Understanding of pricing rationale and strategies
·  Understanding of marketing/promotional techniques to help promote all of our outlets and own brand products.
·  Understanding of Restaurant outlet department procedures.
·  Knowledge of sanitation requirements and food handling safety standards – HCAAP Level 2.
·  Effective People Management.
·  Effective Decision-Making Skills.
·  Strong problem-solving skills.
·  Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
·  Knowledge of overall hotel operations as they affect both Restaurant and Bar operations
·  Good negotiation skills
·  Ability to effectively manage labor productivity
·  Good presentation and platform skills
·  Strong communication skills (verbal, listening, writing)
·  Strong organization skills
·  Ability to use standard software applications and hotel systems including point of sale
·  Strong consensus building skills
·  Strong analytical skills
·  Effective conflict management skills
·  Effective change management skills
·  Strong customer and associate relation skills
·  Good training/facilitator skills
·  Knowledge of purchasing, inventory controls, supplies and equipment
·  Retail merchandising skills
·  Knowledge of governmental regulations and safety standards 
·  Education or Certification
·  Hospitality Management Degree beneficial
·  Certifications as required to comply with local and state codes.
·  Must be certified in TIPS or another approved responsible beverage service training course.

 

Leadership Competencies

Attach the Leadership Competencies template that corresponds to the career band for the position.

 

Business Results

Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share.

·  Operations:  Oversees and supports restaurant and bars operations and works with HOD’s, managers, supervisors and associates to meet or exceed department and hotel goals. Ensures compliance with Marriott Operating Standards to maintain brand integrity. 
·  Guest Satisfaction:  Ensures F&B associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence. 
·  Human Resources:  Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services.  Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
·  Sales and Revenue Management:   Contributes to the development and implementation of outlets marketing promotions targeting both in-house and external customers. Works with associates to maximize revenue by concentrating on sales per shift. 
·  Financial Management:  Participates in the management of the F&B outlets to achieve or exceed budget expectations.  Ensures successful performance by effectively managing wages, productivity, and expenses in accordance with business demand.

 

 

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

 

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.