Food and Beverage Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Kang Family Partners. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000204
Department: Property Leadership
Location: Santa Ynez Valley Marriott (555 McMurray Rd Buellton, CA 93427)
Division: Kang Family Partners
Hours Per Week: 40

Job Description
SUPERVISORY RESPONSIBILITIES

Bus Persons, Servers, Bartenders

SUMMARY/OBJECTIVE: To manage the Food & Beverage Outlet operations, including bar operation, breakfast/lunch/dinner/room service operations, maintaining established cost and quality standards so as to ensure superior service and maximize profits for the Food & Beverage Outlets, as well as the hotel.

ESSENTIAL RESPONSIBILITIES :

·  Must be on the Restaurant floor minimum of 85% of the time and during all peak hours of service (to be determined by Food & Beverage Manager).
·  Maintains product and service quality standard by conducting ongoing evaluations and investigating complaints. Under the direction on management, initiates corrective action.
·  Establishes and maintains applicable preventative maintenance program to protect the physical assets of the restaurant.
·  Maintains a security function which protects both the assets of the restaurant and the personal safety of employees and customers.
·  Must be well versed in the set-up and operation of the Micros system.
·  Be able to perform the tasks of subordinates in order to cover break and meal periods whenever necessary.
·  Implements and maintains effective two-way communication systems which reach all employees.
·  To work in assigned department and perform all position duties.
·  Ensure assigned departments are adequately staffed at all times.
·  Monitor guest service standards and conduct training where needed.
·  Attend to guest needs and promote an atmosphere that is warm and welcoming.
·  Communicate with all departments with regards to food and beverage topics.
·  Become fully conversant with food and beverage presentation standards and ensure they are complied with.
·  Uphold maintenance standards in the department and ensure there is a regular pars and cleaning schedule.
·  File all reports and record incidents as per hotel policy.
·  Assist in Human Resources procedures with regard to hiring, training and disciplinary action of employees according to Company policy.
·  Prepare all purchase orders and ensure the Department operated within the organization guidelines.
·  Must be MICROS proficient.
·  General Responsibilities Include:
·  Actively support the GSS program.
·  Assist in identifying and implanting a successful marketing plan for assigned outlets.
·  Assume responsibility of daily operation of all assigned outlets.
·  Assist in working toward positive financial results.
·  Ensure that scheduling functions are performed accurately and on a timely basis.
·  Ensure in maintaining a highly motivated and well trained staff.

Specific Job Duties Include:

·  Operations: Open and close shift in accordance with Manager’s checklist in Manager’s absence.
·  Initiate guest interaction through seeking and soliciting feedback from guest.
·  Train, maintain and enforce all service standards using records, menus and appropriate reference materials.
·  Properly execute revenue and check control procedures on shift.
·  Handle daily associate relations (i.e., time adjustments, etc.).
·  Maintain a safe and sanitary work environments for all associates and guests.
·  Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
·  During shift, ensure that guest is satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
·  Be on the floor during to ensure adequate coverage.
·  Conduct taste panels and menu classes on a daily basis for restaurant staff.
·  Ensure that only a quality product is being served.
·  Ensure all side work is completed on a daily basis.
·  Assist any associate in their job performance when required to ensure guest satisfaction.
·  Understand and teach empowerment principle to ensure guest satisfaction.
·  Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
·  Encourage problem solving by associates through proper training and empowerment.
·  Establish effective communication with associates to gain their trust and respect.
·  With guidance from Management, maintain fair and consistent counseling and/or disciplinary procedures.
·  Demonstrate positive inter-departmental relations.
·  Communicate directly, and/or, through the use of a log book, to next supervisor/manager.
·  Identify and recommend incentive programs, new ideas and methods of operation.
·  Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate with all managers.
·  Assist in the development and execution of the marketing plan of assigned outlets. Attend department and company meetings as scheduled.
·  Other tasks or projects as designate by management

REQUIRED LICENSES/CERTIFICATIONS:

·  Must be or have the ability to be California RBS Certified (Responsible Beverage Server), previously known as TIPS.
·  Must be or have the ability to be Food Handler and/or Food Safety Manager Certified.

 

The hourly pay range for this position is $19.00 to $23.00.

 

This company is an equal opportunity employer.

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