FLEX Manager, Unified Communications, Telecom

Job description

This is a temporary position.

JOB SUMMARY

Responsible for designing and driving accountability for the US/CAN Telecom program; help to identify, communicate, and drive adoption of strategies to support 5,500+ hotels in the US/CAN and to provide program support to hotels as they implement the team’s strategies. In addition, this position will be accountable for leading business partnership efforts and communications for US/CAN discipline partners. This resource will lead, on behalf of US/CAN, execution of technology initiatives with HQ IT teams and Service Providers accordingly to deliver on business strategy and goals. The resource designs and rolls out a telecommunications accountability program, modeled after similar programs in the US/CAN.  Manages key vendors and business partners to ensure that relevant products and services are meeting the needs of US/CAN hotels. Serves as escalation point for US/CAN hotels as it relates to unified communications. Work in partnership with hotels, market IT teams, Global IT, and corporate disciplines to prioritize, design and implement various initiatives related to unified communications. Additional responsibility will

include providing leadership and oversight on property systems strategy and initiatives across the US/CAN. The role manages various department activities related to the platform. The scope of this role covers all brands for managed and franchised properties.

 

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

·  Bachelor’s degree in Computer Science or related field or equivalent experience/certification
·  3+ years’ experience in information technology project implementations (with network, call routing design components, VoIP) in hospitality industry, program management capacity
·  1+ year’s experience, working in Telecom
·  Experience in VoIP systems/wireless solutions/cable infrastructure testing, installation &, scheduling
·  Experience in writing clear technical report protocol, documentation of procedures and work instructions. 
·  Experience in premise-based property systems, above property infrastructure and services including DECT, H.323, QSIG,  SIP protocols. 

 

 

Preferred:

·  Strong business acumen with in-depth understanding of hotel operations
·  Demonstrated knowledge of hotels voice and network infrastructure
·  Project management and implementation experience 
·  Expertise in developing and leading effective business relationships with Senior Leaders
·  Hotel or Market IT operations experience
·  Proficiency in data tools such as PowerBI
·  Strong verbal and written communication skills with the ability to articulate complex technical ideas to non-technical audiences.
·  Excellent interpersonal and influencing skills with the ability to accomplish results through others, particularly by establishing relationships 
·  Challenges the status quo and “thinks outside the box” to identify opportunities for positive change
·  Demonstrated experience in researching emerging technologies and trends, standards, and products
·  Experience in project management and implementation
·  Expertise in developing/managing projects with budgets 
·  Demonstrated success in managing multiple vendors and/or service providers to execute Technology projects
·  Experience in agile methodologies and cloud technologies
·  Excellent analytical skills
·  Strong attention to detail with an ability to operate effectively across multiple priorities.
·  Advanced proficiency in Visio & Excel
·  Strong negotiating, influencing and problem resolution skills.
·  Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
·  Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice
·  Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

 

CORE WORK ACTIVITIES 

 

·  Accountable for operating yearly budgets in telecom expenses, forecasts and total cost of ownership models of network and voice related services.
·  Develop and administer telecommunication policies and procedures in compliance with Marriott SOP, local laws, state laws, and Federal government regulations.
·  Oversee the installation and maintenance of communication lines (wired and wireless communication) for US and Canada.
·  Prepare monthly executive overview on third party performance, network, and voice system health. Provide recommendation for upgrades, assess risk and requirements. 
·  Maintain unified communications (Wireless & Wired) inventory of records for US/CAN properties and ensure maintenance
·  Maintain FCC licensing and Tower registrations for Marriott managed sites required.
·  Manages, maintains and supports HQ and Enterprise technology initiatives and strategy
·  Establish, build, and maintain long-term relationships with Marriott vendors to improve Marriott’s opportunities for cost containment.
·  Investigate new communication technologies to further enhance communications and reduce cost
·  Address any RF related issues with AT&T, Verizon and T-Mobile, and plan on a 1 year, 3 year, 5, year, and 10 year remediation plan.
·  Develop and maintain strategic business relationships with Marriott contracted telecommunication vendors and account leads.
·  Document and develop statements of work (SOW), Bill of Materials (BOM) for telecommunication hardware and service.
·  Spearheads monitoring of Marriott telecom vendors, respond to vendor feedback and implement telecommunications accountability program, by evaluating similar offerings in other functional areas
·  Host quarterly meetings with all stakeholders to present plans and new features to Marriott property administrators.
·  Negotiates monthly costs with applicable service providers.
·  Manages regular cadence and drives accountability with telecom vendors
·  Provides guidance and recommendations on Enterprise technology strategy to Americas disciplines
·  Serves as escalation point for both internal and external stakeholders
·  Identifies and implements process improvement opportunities
·  Manages escalations by working closely with HQ senior leadership and vendor’s senior leadership
·  Conducts and leads regular cadence to address issues and escalations that are submitted to centralized telecom mailboxes and through other communication vehicles
·  Provides educational guidance to stakeholders
·  Collaborates and consults with hotel stakeholders to resolve issues
·  Promotes innovation and agile methodologies in all aspects
·  Executes new programs and processes  
·  Provides consultation services for hotel and IT leaders on telecom related initiatives and activities
·  Develops, adopts, maintains and socializes best practice guidelines for field services personnel
·  Establishes strong rapport and works closely with Americas IT, Global IT, and partners to ensure market needs are met and to implement continuous improvement activities

 

 Managing Projects, and Priorities

 

·  Functions as technical expert for planning and commissioning of voice and data systems within the department.
·  Manages workflow, develops specific goals and plans to prioritize, organize, and accomplish work.
·  Executes the necessary decisions to achieve goals set by the department
·  Review telecom vendor proposals and select the appropriate vendor for each US & CAN property.
·  Coordinates and implements work and projects as assigned
·  Analyzes information and evaluates results to choose the best solution for companywide implementation
·  Complies with Federal and State laws applying to procedures
·  Generates and provides accurate and timely results in the form of reports, presentations, etc.
·  Analyzes information and evaluates results to choose the best solution and solve problems

 

Providing Technical Support and Consultation

 

·  Works with various internal and external stakeholders to put sustainable work processes and systems in place that support the execution of the telecom strategy
·  Provides technical expertise and technical leadership within own and other teams.
·  Establishes and maintains complete and up-to-date information to ensure accurate reporting of technology assets
·  Represents the team in resolving incidents and escalated situations
·  Maintains and manages inventory and service operations
·  Foresees, identifies and resolves problems for all US/CAN properties.

 

The pay range for this position is $40.81 to $60.00 per hour.                                                                                                                                                                      

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, June 12, 2025.      

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.