FLEX Manager, Digital Product Intelligence

Job description

This is a temporary position. 

The FLEX Manager, Digital Product Intelligence supports a team dedicated to delivering actionable insights that drive business growth and elevate customer experiences across Marriott’s global digital platforms, including mobile apps, marriott.com, brand sites, hotel websites, and onsite touchpoints (e.g., mobile key, in-room television, chat). This role focuses on optimizing e-commerce conversion funnels and improving digital experiences, products, and features through testing and continuous improvement across the entire customer journey—from inspiration through the guest experience. The ideal candidate is a quick learner who is resourceful and eager to make an impact, with strong ownership and the ability to thrive independently in a fast-paced environment, managing evolving challenges, ambiguity, and minimal supervision effectively. You thrive on collaboration, skillfully bridging business requirements with the necessary insights and analytics to help the business achieve its goals.

 

As a Digital Product Analytics Manager, you may contribute to any number of projects, initiatives or analyses within the Digital realm. Sample work includes: 

·  Analyzing the role of the digital channels (app, web, mobile web) in driving Marriott’s overall performance
·  Measuring optimization efforts; developing insights which drive digital channel strategy
·  Working collaboratively with the digital organization and third parties on governing principles for analytics
·  Working collaboratively with other analytics, research, and insight teams to generate enterprise-level insights and strategies
·  Identifying KPIs, forecasting performance, setting goals
·  Support AB Test and Experimentation analysis
·  Develop and maintain Tableau and Adobe Analytics dashboards

 

 

CANDIDATE PROFILE

Education and Experience Required

·  4-year degree from an accredited college or university in Computer Science, Information Technology, Engineering, Operations Research, Business, Math, or other quantitative discipline
·  3+ years of digital, product, or e-commerce experience demonstrating career growth and a pattern of exceptional performance
·  Hands-on experience with digital analytics tools, including Adobe Analytics, Google Analytics, Mixpanel, and others, demonstrating an understanding of digital data analysis and its practical applications
·  Proficiency in SQL, with the ability to design and optimize queries and manage datasets effectively
·  Experience with Tableau, Looker, Power BI, or other similar data visualization and business intelligence tools
·  Strong data analysis skills and experience, including querying and manipulation of large datasets, structuring analysis, synthesizing information from multiple sources, and applying statistical analysis techniques
·  Excellent project management and communication skills, especially in managing processes and delivering technical analysis across diverse stakeholders

 

Education and Experience Preferred

·  Knowledge of Python, R, SAS, or other statistical modeling tools
·  Familiarity with A/B testing concepts and analysis
·  Understanding of statistical methods with regards to study design and analysis

 

 

CORE WORK ACTIVITIES

Support Digital Channel Analytics

·  Measures effectiveness of key digital channel efforts, applying best practices and proposing the right analytical techniques for measuring effectiveness
·  Partners with Digital leaders to support their efforts through strategic analysis, tracking performance vs. goals, providing recommendations and insights for future efforts
·  Conducts deep dive analytics relative to customer acquisition and retention
·  Synthesizes data to translate results into KPIs for the evaluation of channel performance
·  Develop and present analytical recommendations and actionable insights to disseminate findings and successful practices to key stakeholders and senior management. Explain complex analytics to a broad audience with varying levels of technical background and understanding.

 

Delivering on the Needs of Key Stakeholders

·  Understands and meets the needs of key stakeholders.
·  Provides technical expertise and support to persons inside and outside of the department.
·  Develops specific goals and plans to prioritize, organize, and accomplish work.
·  Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
·  Collaborates with internal partners and stakeholders to support business/initiative strategies
·  Communicates concepts in a clear and persuasive manner that is easy to understand.
·  Generates and provides accurate and timely results in the form of reports, presentations, etc.
·  Demonstrates an understanding of business priorities

 

Additional Responsibilities

·  Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner
·  Demonstrates self-confidence, energy and enthusiasm
·  Keeps up-to-date technically and applies new knowledge to job
·  Informs and/or updates leaders on relevant information in a timely manner
·  Manages time effectively and conducts activities in an organized manner
·  Presents ideas, expectations and information in a concise, organized manner
·  Uses problem solving methodology for decision making and follow up
·  Performs other reasonable duties as assigned by manager

The pay range for this position is $45.67 - $60.10

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for 9 days from the date of this posting, November 15, 2024.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.