FLEX Manager, Business Analyst, Payment and Fraud Products

Job description

This is a temporary position. 

As a member of the Payment and Fraud Products team, the Business Analyst, Enterprise Products will support a group of technologies focused on payment and fraud capabilities for Marriott, partnering with various stakeholders across Global Technology, Finance, Digital, and the Continents.  

 

This position will bridge technical and business efforts related to global payments from both an above property and on property perspective and will require the ability to work across a broad set of responsibilities and array of products. You will be involved in the product end-to-end, from discovery and user story refinement, all the way through to supporting engineering and operations to ensure revenue and customer satisfaction goals are met. A familiarity with dealing with 3rd party vendors in the Payment space will be advantageous and you should possess a working knowledge of the various roles and responsibilities in this setting. In addition, this role will interact extensively with a variety of disciplines and will be required to play a key role in helping to evolve or define a right-sized engagement approach. All this while satisfying, championing, and educating stakeholders on a newly implemented IT operating model.

 

You will demonstrate management skills and leadership through hard lines and dotted lines and foster team spirit and a highly collaborative environment. This role will engage key stakeholders, both domestic and international, to drive the development and implementation of enhancements or new capabilities from conception to launch while understanding any implications of decisions and suggest trade-offs in terms of complexity and timelines.

 

Core Responsibilities:

 

·       Track enhancements, bugs, and demand backlog with key business and engineering stakeholders

·       Track new development and technology certifications required to expand integrated payments internationally

·       Collect business and technical requirements for enhancements and configuration change requests

·       Gather and outline estimates for projects and enhancements requiring development

·       Coordinate testing and certifications with the payments engineering team for our integrated payment gateways

·       Participate in troubleshooting sessions for broader payment technology related issues

·       Share payment technology expertise and industry knowledge with key business and technology stakeholders

 

CANDIDATE PROFILE

 

Education and Experience

 

·       Four-year degree from an accredited university in Business Administration, Computer Science, or related major

·       3 years’ experience in the business, sales and marketing, management operations, or related professional area

·       Experience in Agile/Scrum software development practice

·       Skilled at converting business needs into technology requirements

·       Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

·       Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations

·       Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

·       Able to see the big picture and break down product delivery into manageable technical implementations, while delivering incremental value.

·       Able to pivot from existing plan to address any unforeseen circumstances.

·       Able to identify new opportunities to drive better customer experiences and/or incremental revenues.

·       Strong problem-solving skills and able to get into the technical weeds to come to a solution.

·       Experience working with 3 rd party vendors and global payment service providers

 

 

CORE WORK ACTIVITIES

 

Technical Product Owner

·       Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development

·       Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps

·       Support the definition of guest service product requirements and development of the product roadmap

·       Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development

·       Coordinate with support teams for defect resolution

 

Demonstrating and Applying Discipline Knowledge

·       Provides technical expertise and support to persons inside and outside of the department

·       Demonstrates knowledge of job-relevant issues, products, systems, and processes

·       Demonstrates knowledge of function-specific procedures

·       Keeps up-to-date technically and applies new knowledge to job

 

Additional Responsibilities

·       Proven ability to lead and work with cross-functional teams in support of specific business priorities

·       Ability to solve problems quickly, think strategically, and drive data-driven decision making

·       Ability to simultaneously manage multiple projects and aggressive timelines

·       Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach

·       Effective written and oral communications skills with sensitivity to global communication needs

·       Thrives in a fast-paced, entrepreneurial environment

·       Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams

·       Proficiency in Office software products and digital collaboration tools

·       Demonstrated comfort with generating and communicating strategic analysis and business insights.

·       Dynamic interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.

 

 

MANAGEMENT COMPETENCIES

Leadership

·       Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

·       Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·       Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·       Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

·       Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

·       Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

·       Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

·       Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·       Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·       Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·       Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·       Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·       Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·       Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·       Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·       Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·       Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·       Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o  Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o  Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o  Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o  Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

The pay range for this position is $40.81 to $68.51 per hour.                                                                                                                                                                                                                                                                  

Washington Applicants Only : Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, January 22, 2025      

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.